IN-STORE PURCHASES
EVENING & PROM DRESSES
All evening and prom dresses are non-refundable and non-returnable. We hold a collection of dresses in stock available for immediate delivery. Not all sizes are available in-store.
If the dress is in stock with the designer and is available for delivery before your required occasion date, we can place a back order on your behalf. The order is only placed if you’re 100% happy to go forward with the purchase knowing that it is non-refundable and non-returnable.
Due to the nature of the purchase when a dress is ordered on back order with an average 2-3 month wait it is specifically ordered for you. We are not able to accept returns for this type of purchase as your dress is ordered with the designer. We are unable to return the dress to the designer.
MOTHER OF THE BRIDE
All mother of the bride outfits are ready to wear and are non-returnable and non-refundable when purchased in-store. The dress you decide on is sold as seen in store and you must be 100% happy before purchasing the dress or placing a back order in your size.
We offer a 7-day returns service for ONLINE PURCHASES ONLY for mother of the bride outfits for those unable to visit our London boutique. Your outfit must be ordered from our inventory and online for the return to apply. It cannot be an additional order from the designer that we need to order to store for the 7 days to be applicable.
Returned items are only refunded if they come back unworn and in the same condition sent to the customer. If for any reason it is not in its original condition or the tag has been tampered we will not be able to accept your return. All our items are checked by our quality control team and leave us in perfect condition. We do not refund postage charges.
For stock items in our boutique (ordered from our inventory) your outfit must be returned to the store within 7 days from the date of delivery for the return to be accepted.
ONLINE PURCHASES
International Returns
We do NOT accept returns/refunds for international purchases for Mother of the Bride or our evening wear, prom range. We expect you to have read over this policy before you purchase a dress to be shipped internationally.
HOW TO RETURN
Domestic Returns – UK ONLY
Please send back your item(s) via Royal Mail with special delivery and insure the return to the value of the item(s) at your nearest post office. This is only applicable if you are a resident of the UK. We do not cover the cost of return postage for any order.
To return your item you must return it in an unused condition and in the original packaging with all the original tickets and labels attached, and with the original wrapping and box.
We aim to process all refunds and exchanges within 7 business days of receiving the return. Please allow a further 3-5 business days for this to appear in your account.
Please note, that this returns policy does not relate to any purchases made in-store.
